Frequently Asked Questions
Find answers to common questions about our premium food selections
Where are your products sourced from?
We source our premium ingredients directly from artisanal producers and sustainable farms across Japan and select global regions.
Are your products organic?
Many of our products are certified organic. Please check the individual product descriptions for specific certification details.
How do you ensure food freshness during transit?
We use vacuum-sealed packaging and temperature-controlled shipping methods for perishable items to ensure they arrive in peak condition.
Do you offer wholesale pricing for businesses?
Yes, we offer bulk pricing for restaurants and retailers. Please contact our support team for a wholesale catalog.
What is the shelf life of your products?
Shelf life varies by product type. Generally, our dried goods last 6-12 months, while fresh items should be consumed within 2 weeks.
Can I modify my order after it has been placed?
Orders are processed quickly to ensure freshness. Please contact us within 1 hour of placement to request any changes.